I'm Evan Parcon a Creative Digital Marketing Strategist, highly motivated and results-focused individual with nine years of work experience. I have a great passion for learning with a strong desire to excel in this industry. I firmly believe that my previous experience and dedication will help me succeed in my chosen field.
May 2014 – Present
3 Years and 1 Month
Position: Telephone Banker II
JPMorgan Chase Bank: Cebu City, Philippines.
- Responsible for providing excellent customer service experience.
- Handled consumer banking dealing with balance and transaction disputes.
- Technical support and troubleshooting for online platforms, walkthroughs, and mobile banking enrollment.
- Have handled escalated calls and complaints.
Exceeded Expectations by:
- I maintained a meet rating on yearly review.
- Have never had any issues with colleagues.
- I never received any disciplinary action.
- Volunteered to be part of people pillar in our team to facilitate team meeting, reporting, preparing for MS office presentation to promote personal development and minimise stress in the workplace.
- I Help strategize team action plan.
- I share my feedback and collaborate to raise awareness on metrics that need improvement.
" Evan, or we call her keken. She went above and beyond by going out of her comfort zone to volunteer as a part of the lead for people pillar in our team. She facilitates team meeting in promoting personal development through recognition. She also helps her team lead in coming up with goodies to help manage stress and burn out. I appreciate you, keken! "
- Um Red
October 2013 – Present
On / Off
Position: Virtual Assistant & Marketing Assistant
- WordPress Web Development
- Inbound and Outbound Sales
- Customer Support
- Email Campaign (MailChimp)
- Lead Generation
- Social Media
- Web Research and Data Entry
- Content Marketing
- Affiliate Marketing
- SEO and Google AdWords
- I know a little bit of HTML5 and CSS3
September 2008 – September 2013
Position: Customer Service Specialist II
Convergys Co.: Bacolod City, Philippines.
- Have handled chat inbound sales and technical support
- Voice sales, technical, and billing support
- Product ambassador for Cable, Internet, and Telephone service
- Maintained company relationship and longevity.
- Able to maintain great customer relationship by providing excellent customer service and product support for cable, internet and phone service.
- I Met and Exceeded monthly sales target.
- Able to learn and experience different lines of businesses.
- Maintained professionalism at all times.